Return & Refund Policy – PRODIZO
At PRODIZO, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return:
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The item must be in the same condition as received
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Unused, unworn, and with all original tags attached
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Returned in its original packaging
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A receipt or proof of purchase is required
To initiate a return, please contact us at:
prodizoshop@gmail.com
Once your return request is approved, we will provide:
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A return shipping label
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Clear instructions on how and where to send your package
Items returned without prior approval will not be accepted.
Return Address:
[INSERT RETURN ADDRESS]
Damages & Issues
Please inspect your order immediately upon delivery.
If your item is defective, damaged, or incorrect, contact us right away at prodizoshop@gmail.com so we can evaluate the issue and resolve it promptly.
Non-Returnable Items
Certain items are not eligible for return, including:
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Perishable goods (food, flowers, plants)
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Custom or personalized products
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Personal care and beauty items
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Hazardous materials, flammable liquids, or gases
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Sale items
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Gift cards
If you are unsure whether your item qualifies, please contact us before initiating a return.
Exchanges
The fastest way to receive a replacement item is to:
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Return the original item (once approved)
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Place a new order for the desired product
🇪🇺 European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
Returned items must:
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Be unused and unworn
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Have original tags
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Be in original packaging
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Include proof of purchase
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Refunds will be issued to your original payment method
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Processing time: within 10 business days
Please note that your bank or credit card provider may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
prodizoshop@gmail.com
Contact Us
For any questions regarding returns or refunds, feel free to contact us:
Email: prodizoshop@gmail.com
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